US Open Golf
Frequently Asked Questions
→ Who is the concessions company Vision Literacy will be partnering with during the US Open?
Prom Management Group; also simply referred to as Prom.
→ Will there be any training or orientation for volunteers prior to the US Open Championship?
There will be a volunteer orientation with Prom Management Group approximately one month prior to the Championship. All volunteers are strongly encouraged to attend. The orientation will last approximately one hour, with a question & answer period following. There will be several days/times to choose from for attendance, which will be provided at a later date, along with the location of the orientation venue.
→ Will there be anyone at the concessions tent to assist the volunteers?
Prom will have at least one manager working in each concessions tent. Their managers are well trained in high volume food sales and sanitation policies. They will be in each location all day to make sure that the tent is run efficiently. Prom’s tent manager will monitor food production, inventory and be responsible for the money. You will not be asked to count inventory or money generated at the end of the day. The managers will answer any questions and guide you through a successful day.
→ What is a FULL shift, and how is the shift accounted for?
A full shift is working the entire scheduled time for either a morning or an afternoon shift. For example, if you are working the morning shift on Thursday in our concessions tent at the 13th Green from 6:00 am – 2:00 pm, you are expected to be signed in at our tent at 6:00 am and then work until 2:00 pm. Please refer to the concession schedule provided to see the exact time for your specific shift. If a volunteer arrives late or leaves early (without permission from Prom’s Tent Manger) that volunteer will not receive full credit for volunteering. Volunteers are commonly moved around to accommodate the crowds located throughout the golf course, so you might be asked to move to
another location. You must still sign in and out of the tents you work.
Please make sure you have signed in and out of the tent properly with your full name, and have also indicated you are with Vision Literacy. Failing to do so may result in not receiving credit for your work. Vision Literacy will not receive compensation if you do not receive credit for your volunteer work.
If for some reason you are a “no show” for your assigned shift, Vision Literacy will be CHARGED to provide temporary labor to cover your full shift.
→ What time is Close?
Prom will close a tent once play has completely passed through a specific location and an announcement has been made by a Prom official to the tent manager. Close is typically a half hour after play has gone through that location. The tent manager will instruct the volunteers to do closing procedures and get the location ready for the next day. The manager will let the volunteers know when it is time to go. At this time, all volunteers will need to sign out.
**If your tent closes before the end of your shift and there is a need for more assistance elsewhere on the course, your participation is greatly appreciated and Vision Literacy will be compensated accordingly.
→ How old do volunteers need to be in order to volunteer at the Championship?
Since beer will be served in all tent locations, we are requiring that each volunteer be over the age of 21, unless there is prior approval for anyone younger than this to participate. Decisions will be made on a case-by-case basis.
→ Will there be parking available for volunteers?
Complimentary parking will be available for all concession volunteers for the day in which they are volunteering. Specifics of parking will be provided at the volunteer orientation prior to the Championship.
→ How will volunteers know where to go once they arrive at the Championship? Where can volunteers pick up their credential/admissions pass?
There will be a Prom Catering/Volunteer Check-In Tent near the main gate. All volunteers will be asked to check in at this tent prior to entering the Championship. Please plan on arriving for check-in at least thirty (30) minutes before the start of your shift in order to give you ample time to get to your assigned concessions tent in time for your shift. Once checked in, volunteers will be given a credential, and a map with directions to their scheduled concessions tent. Each credential will allow each volunteer access to their scheduled concessions tent, as well as give them access to the course for the remaining part of the day, if they should choose to watch golf. Volunteers may also check-in early, if planning to watch golf prior to their scheduled shift. Volunteers will receive only one credential for the day they are working. If a volunteer is working multiple days, he or she will have to check-in each day to receive his/her credential.
→ What should the concession volunteers wear?
We are asking each volunteer to wear a clean, non-logo, white collared shirt and khaki shorts or pants. No denim or cargo shorts/pants allowed. Shorts may not be shorter than five inches above the knee. Please keep in mind that you are representing not only Prom Management Group and Vision Literacy, but also the PGA. We strive for a clean, crisp uniformed look.
→ What type of shoes should volunteers wear?
We recommend all volunteers wear COMFORTABLE athletic shoes. Keep in mind there are no carts available to transport volunteers; therefore, all volunteers will need to walk to their location and a good part of the day will be spent on their feet. NO open-toed shoes or sandals of any kind will be allowed. ANYONE WEARING “FLIP FLOPS” will be asked to leave, and will not receive credit for their shifts.
→ Can volunteers bring a backpack or purse?
All the bags you bring into the Championship are subject to search. No bags larger than 8’’W x 8’’H x 8’’D will be allowed into the Championship. Personal belongings cannot be larger than a small bag or fanny pack. There is no specific place for volunteers to put their bags, although if you so choose, you can put them under the counters in the concessions tent in which you have been assigned. Fanny packs or a small purse across the shoulder will be permitted to be worn during a shift. Vision Literacy, Prom Management Group and the PGA are not responsible for any lost or stolen items.
Items NOT allowed to be brought onto the grounds include, but are not limited to: cellular phones, cameras or camcorders (only allowed Monday-Wednesday), food or beverage, lawn or folding chairs, weapons, or any other items deemed unlawful or dangerous. If you have any of these items, they will be confiscated before entering the Championship.
→ What kind of food and beverages will volunteers be serving in the concessions tents?
Some of the items you will be preparing and selling include: cheeseburgers, hot dogs, grilled chicken breast sandwiches, potato chips, candy bars, breakfast muffins, fruit, ice cream, sodas, orange juice, beer, coffee, bottled water, and lemonade.
The #13 Green Vision Literacy concessions tent is “beverages only,” but there’s a chance you may be asked to assist at another tent which sells the aforementioned food items.
→ Can volunteers take a break during the day?
Each tent manager will allow volunteers to take breaks throughout the day when the time is appropriate. If a volunteer leaves during their break and does not return to work for the rest of their shift, credit for that individual shift will not be given to Vision Literacy.
→ What can volunteers eat on their break?
For every shift worked, Prom Management will provide one meal to each volunteer. Each person is allowed to have a hot item (hot dog, cheeseburger, or chicken sandwich); a snack (bag of chips, candy bar or piece of fruit) and a non-alcoholic drink (soda, water, lemonade or iced tea).